Shipping to the 48 continental US states is a standard flat rate of $5.99. Receive free standard shipping to the continental United States when you spend $99 or more (excl. sales tax). Shipping to Hawaii, Alaska and Puerto Rico is not supported.

Unfortunately, we do not sell lids or pot protectors separately at this time. However, we highly value customer feedback. We are considering the possibility of offering lids or pot protectors for individual sale in the future to better meet our customers' diverse needs.

You can start tracking your order within 48 hours after it ships through https://www.17track.net/en.

In addition to pre-selling products, we will ship your order as soon as possible within 48 hours of receipt. Standard shipping takes 3-5 business days from date of shipment.

You can track your order using the provided tracking number on the corresponding logistics website. Alternatively, you can email our customer service at ichefpower@hotmail.com with your order number, and they will assist you in tracking your shipment.

Our products are shipped from California, USA. We take great care in ensuring that all orders are processed efficiently and delivered in a timely manner. If you have any further questions or need assistance with your order, please contact us at ichefpower@hotmail.com.

We offer a 30-day, no-reason return policy. If you are not satisfied with your product, you can request a return within 30 days of delivery for a full refund. Please ensure the product is returned in its original packaging with all accessories.

Yes. The majority of our products are suitable for use on induction stoves. Additionally, we strongly advise you to thoroughly read the product manual before using our products to ensure proper usage and maintenance methods, thereby extending product lifespan and ensuring optimal cooking results.

Our non-stick coating is highly stable, resistant to acids and bases, and does not react chemically with other substances, making it suitable for cooking a wide range of foods, except for very hard or abrasive items like crabs and shells.

Most our cookware can be cleaned in the dishwasher, but we strongly recommend that you carefully read the product manual before using the dishwasher to ensure the correct cleaning method. Some specialized cookware may require hand-washing to protect surface coatings or other unique components. Additionally, while most cookware is dishwasher-safe, hand-washing remains a gentler and more effective way to preserve the product. This is particularly true for stainless steel, cast iron, and similar materials, where hand-washing can better maintain surface shine and performance.

We recommend using rubber or silicone utensils with non-stick cookware to prevent scratches and maintain its visual appearance.

• Initial Cleaning: Before the first use, please clean the pan with warm, soapy water using a soft sponge. Make sure to rinse it well and dry it completely.
• Detachable Handle Usage: For safety and to ensure the durability of the handle, please remember to remove it while cooking. This helps prevent overheating and potential damage.
• Oil Application: Always apply an appropriate amount of oil to protect the pan. Additionally, avoid heating empty cookware, as this can lead to damage.
• Post-Cooking Care: After each use, it’s important to clean the pan thoroughly to remove any grease film and prevent stains. Washing the pan by hand in soapy water is usually sufficient, as it is nonstick.
  

Chef Power's non-stick coating is 100% free of PFOAs, PFAs, Lead, and Cadmium, making it safe for human use.

The coatings used on our cookware are always completely free of PFAS, PTFE, and other harmful substances such as cadmium and lead. However, we strongly recommend keeping your pets away from the kitchen during cooking, as overheating food and cooking oil can produce smoke that is toxic to pets.

Our cookware undergoes thorough testing and does not contain harmful chemicals in the manufacturing process. It is certified by FDA, SGS, MA, and CNAS and is considered safe for daily use.

The amount of smoke produced is not related to the cookware itself but depends on the type of oil used and the cooking temperature. We recommend using cookware at temperatures below 250 degrees Celsius and using a small amount of oil to avoid excessive smoking.

Under normal usage, the non-stick coating does not wear off. Avoid using sharp or abrasive utensils and extreme high heat to ensure its longevity.

To maintain the non-stick properties and extend the lifespan of your cookware, hand washing in warm soapy water is recommended. Dry thoroughly with a soft towel or kitchen paper. Regular maintenance and inspection are also essential.

Stubborn stains can be removed with a mixture of baking soda and water. Detailed instructions are provided for effective cleaning.

For urgent customer service, please contact ichefpower@hotmail.com.

Our products are manufactured in our own factories in China. Having our own factories allows us to maintain strict control over the production process and ensures that we are committed to advancing healthy cooking technologies.